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The Future of Work: Preparing New Zealand’s Contact Centres

What does the future of work look like for New Zealand’s contact centres? Following on from Chandler Macleod and CCiNZ’s industry event with Labour MP, Jacinda Ardern, our very own Fiona Tolich reflects on what was discussed and how employers can prepare for the future.


The Changing and Evolving Role of the Executive Assistant

Executive Assistant is a role that’s often been victim to misconceptions. Nowadays, the job is wide-ranging with room for many different career opportunities. Find out how the role is changing in today’s digital landscape as Angela Lewis, Chandler McLeod Consultant, explains here.


How to Handle an Employee’s Resignation

Don’t let poorly handled employee resignations damage your team and business. Join Chandler Macleod’s Rebecca O’Hagan, as she explains why a little personalisation can go a long way.


The Crucial Importance of a Disaster Response Plan

Following on from her presentation at the ‘People Vs Natural Disasters’ event last week, CM Consultant, Louise Cunningham, reflects on the lessons we learned after the Kaikoura earthquake and how you can build a solid disaster response plan.


Organisational Culture: Bigger than the Bottom Line? - Whitepaper Launch Event

‚ÄčLast Thursday, during GETBA’s Business Owners Forum, panelist Greg McAllister, GM of Chandler Macleod, revealed key findings of our recent whitepaper ‘Organisational Culture: Bigger than the Bottom Line'.